All Products Backed by Our 100% Satisfaction Guarantee

Shipping & Returns

Shipping

We use UPS Mail Innovations, FedEx, and/or USPS for order pick up and tracking. The final delivery step is done by USPS or your normal national service.

Shipping costs vary depending on the method you choose. If you’d like to see a list of shipping methods and costs, enter your address before making your purchase.

Returns

Are you sure you want to do a return? If you’re not a fan, perhaps you’d want to give yours to someone who is?

If your product is defective, let us know and we’ll be happy to make it right.

But if you just want to do a return because you don’t want the product any more, let us know within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt, order number, or other proof of purchase. If you purchased Bow Wow Apparel from a third party re-seller or retailer, please return your item(s) to the store where they were purchased.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Partial Refunds

We are not able to offer partial refunds for items that are not in their original condition or items that are returned more than 30 days after delivery.

Late or Missing Refunds

If you haven’t received a refund yet, contact your bank or credit card company; it may take some processing time before your refund is officially posted. If you’ve done this and you still have not received your refund, please email support@bwapparel.com and submit a request to speak with a customer service agent.

Exchanges

We will happily replace items if you receive them in a defective or damaged state. Please submit an email request to support@bwapparel.com and send the defective or damaged item to the below address.

Shipping

To return your product, you should mail your product to: [*Bow Wow Apparel, LLC., PO Box 608 Ridge, NY 11961] You will be responsible for paying for your own shipping costs for returning your item. If you are shipping items worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

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